常见问题

关于平台定位、跨境采购、供应商核验、认证标准与信用评级的常见问题解答。

账号与安全常见问题

How is my password stored?

Passwords are hashed with scrypt and a per-user random salt. We never store or email the plain password, and changing it signs out every other session.

Who can see my inquiries?

RFQs are visible to signed-in suppliers in the categories you selected. Contact details are only shared with suppliers you send the inquiry to. Set visibility to private and only matched suppliers see it.

Do you sell my data?

No. Buyer contact details are not sold or shared with advertisers. Supplier credit checks are run against public registries, not against buyer accounts.

How do I delete my account?

Ask support from the account page. Reviews you published stay attributed to an anonymous buyer, because other buyers rely on them; everything else is removed.

平台常见问题

What is CompareDeals?

A global multi-category product comparison platform that compares verified supplier specs, certifications, MOQ and lead time side by side.

Is CompareDeals free for buyers?

Yes. Searching, comparing and submitting RFQs are free for buyers.

Are you a marketplace?

No. We do not process payments, shopping carts or logistics. We are an information comparison and decision-support layer.

采购常见问题

How do I compare products?

Select a category, add 2-4 products, and the system generates a side-by-side parameter table.

Which certifications matter for export?

EU: CE + RoHS + ERP. North America: UL/ETL + FCC + DLC/Energy Star.

核验与认证常见问题

How does CompareDeals verify suppliers?

Five dimensions: business license, brand authorization, certifications, data completeness and export track record.

评价与信用常见问题

What are the credit tiers?

AAA, AA, A, B, C - based on certification compliance, transaction history, product quality, buyer feedback and engagement.

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